Places/Hospitals and urgent care
Properly mapping hospitals is important to routing and for proper search results. This wiki will cover how to map a hospital, urgent care clinic, place the stop point at the appropriate location, and how to name them. These entities are added to the Waze map as places, below we will discuss the proper methods.
Adding a hospital
When adding a hospital to the map, first identify the grounds where it is located. Many major hospitals are located on extensive grounds known as campuses or centers. These property types may include many buildings and multiple parking lots. Other hospitals are just a single building, usually with parking. To ensure that the hospital grounds are mapped correctly, please only use information either provided by that facility's website, or obtained by observation on-the-ground.
Mapping emergency rooms
Properly mapping an Emergency Room (ER) is very important for both routing and search results. The stop point of the ER should be set at the public entrance of the ER. If the facility has a website map, it will usually indicate the location of the ER entrance. If you can not find the entrance from facility sources, or first hand knowledge - and the ER has not undergone recent construction - you can use the Streetview in WME to find the ER entrance location.
In some cases, hospitals may operate standalone emergency centers at locations other than inside the same building as the hospital itself, especially in rural areas across the US. These locations only serve one purpose; emergency care -- the entire building is an ER (or space if inside a larger building like at a mall). Whether the ER place should be set as a Place Area, or a Place Point is discussed in the Place point or area section below.
For the proper naming of the ER place, please refer to the naming section below.
Adding an urgent care clinic
Urgent care centers should only be added under the "Hospital/Medical Care" category if they truly provide walk-in (no appointment) urgent medical care services. A simple indicator to differentiate Urgent Care centers from basic walk-in clinics is whether they have in-house X-ray equipment which is a national requirement, and laboratory services.
NOTE: Be careful to set the hours correctly, especially for centers not open 24/7. This way the client app will display to users when they are closed.
Walk-in clinics which do not provide urgent medical (e.g. stitches, basic broken bones, etc.) regardless of their name, they should not be added as an urgent care category. These places should be added like any other doctor's office.
Place point or area
The assignment of point or area for the place is very important as explained in the Places page. This controls whether the polygon shape and name of the place will be displayed on the client maps. For this, special rules apply;
Buildings on property
Often, large properties will contain buildings that house specialty clinics or individual medical practices. For these buildings, add a Place point using only the appropriate categories, and ensure it is located at the entrance nearest to parking.
The general hospital building should be mapped as an area. If it is encompassed in a larger Place area with the same name then it is doesn't need to be a Place area, and can be a Place point. This will show the name at the hospital location, aiding the users in their navigation.
Emergency Room (ER)
Standalone ERs should be mapped as a Place area. The Place area polygon should cover the entire footprint of the ER, and may include the parking area as well.
ERs encompassed inside the area polygon of their associated hospital place should be mapped as a Place point.
Urgent Care Clinics
Urgent Care Clinics should be mapped as a Place area, unless they are encompassed in a larger hospital Place area. The Place area polygon should cover the entire footprint of the urgent care center, and may include the parking area as well.
The Stop Point (or location of a Point Place) Controls where navigation will lead to. It is highly important that we set this so it leads the user to the most optimal destination point. Details on editing the Stop Point are in the Places article.
The stop point should be located at the main entrance (main point of access and not a side street). Many locations have signs along the road to guide visitors to location they are looking for.
The stop point for the hospital should be located at what would be considered the main entrance to the hospital itself. Many hospital websites will include this in a map that they offer, or via an online directory. If you are still unable to locate the main entrance, consult an SM or RC for assistance.
Clinics, and Medical offices which do not offer urgent medical care for Walk-Ins should use the Office, (and any other appropriate) category instead.
As for the campus/center areas, they should also utilize the office and other appropriate categories in relation to what is found on that property (there are instances that a university may run a hospital and the location may be on or adjacent to the university and offer classes).
Please use the following naming format for Hospital / Medical Care names
- Name the hospital Area: Hospital Name
- Name the Emergency Entrance: ER - Hospital Name
- If there is a separate ambulance entrance, please name it as: ER Ambulance Entrance - Hospital Name
Lock levels vary by state. Please check your state's wiki page (links on left sidebar) for the proper lock level of hospitals.
Parking lot roads
It is essential that parking lot roads (PLRs) are mapped properly to ensure proper routing. Especially at large hospitals with various place points. It is also helpful to utilize the GPS layer to get an idea of what PLRs are used the most.
Many hospitals, that are large enough, have named roads that go through it. It is important to ensure these roads are named correctly as the addresses of many buildings are tied to them.